Every day I am learning more and more as I go along. I am learning through working and also through dealing with customers and enquiries.

Learning whilst I work suits me better as I find it interesting. I feel that my confidence has really come along whilst being employed and trained at the guest house. Through the training, I am beginning to be a lot more independent and therefore am able to work on my own. I have to think for myself which is good as it tests my knowledge.

If there is something I don’t do quite as well as I could have, I get told how I could improve on it for next time. This is good as I am constantly getting feedback. which can only help me improve my performance and make sure guests are always satisfied. The next time I do a task, I remember the feedback I have had and use that to ensure I don’t make the same mistake twice.

I would recommend to anyone to pursue further education whether it be in college, university or in the workplace.

Olivia Wright