Privacy Policy
This website is owned by Alison Horne, the registered owner of Kidwells House.
Email: info@kidwellshouse.com
Telephone: 01432 270 313
Postal address: 5-13 Newtown Road, Hereford, HR4 9LH
Introduction to this Policy
We are committed to safeguarding the privacy of our website visitors and service users. This policy applies when we are acting as a “data controller” in respect of the personal data of website visitors, service users and other clients.
We use cookies on our website. We will ask you to consent to our use of cookies when you first visit our website and when there are any significant changes to our Cookies Policy.
This Policy sets out our obligations regarding data protection and the rights of clients, contractors, employees, agents and business contacts (“you”, “your”, “data subjects”) in respect of their personal data under the UK General Data Protection Regulation (“GDPR”, “the Regulation”).
The Regulation defines “personal data” as any information relating to an identified or identifiable natural person (a “data subject”).
How We Use Your Personal Data
We use data in a number of ways, similarly to most modern websites and businesses. In summary, we use data to analyse and improve our website and services, provide our website and services, stay in touch with you and, where relevant, market to you.
This includes:
Usage data
Usage data looks at how visitors use our website. This data may include your IP address, general geographical location, browser type and version, operating system, how you found our website, timings, page views, and other information that tells us how you visited the website, when and for how long. This information is used to continually improve the website and our services on a legitimate interest basis.
Enquiry, correspondence and customer relationship data
When you contact us to enquire about our services, we may retain the information you provide, such as your name, email address, phone number or business details, for the purposes of responding to you, communicating with you about similar services, and improving our website and services.
When you work with us, we may continue to process your information to provide our services. This may include addresses, payment details, service records and other information you have provided to us.
Transaction and financial information
If you purchase products, services or premium features from us, we may request payment information such as contact details, card or bank details, and transaction information. This data is processed to fulfil the contract between you and us and to administer the service.
Marketing and notification information
If you contact us about our services, we may use your information to keep in touch with you regarding similar services, unless you have opted out.
Where marketing communications require consent, you may withdraw that consent at any time by emailing info@kidwellshouse.com.
We may also process personal data where necessary for legal obligations, to protect legal rights, or to protect the vital interests of individuals or organisations.
Please do not supply another person’s personal data to us unless you have their consent to do so.
How We Share Your Data
We may share data with trusted third parties where necessary to provide and administer our website and services. These may include:
- Software providers, such as hosting, payment processing, customer management, analytics and communication services
- Telecommunications and postal providers
- Outsourced service providers, such as developers, consultants or marketing providers
- Social media and advertising platforms for marketing and analytics purposes
Where we share data with third parties, the information is only used to support the operation and administration of our services.
We may also share information where required to comply with legal obligations, protect rights, recover debts, prevent fraud or respond to lawful requests from authorities.
Some third party tools embedded on our website, such as YouTube videos or social media feeds, may apply their own cookies and privacy policies. Please refer to those providers for further information.
Cookies on this Website
We use cookies to gather technical information about your device and website usage. If you opt in to statistics or marketing cookies, we may also use cookies to provide relevant advertising or marketing materials based on your use of the website.
The Data Protection Principles
We are committed to ensuring compliance with applicable data protection regulations. Personal data must be:
- processed lawfully, fairly and transparently
- collected for specified, explicit and legitimate purposes
- adequate, relevant and limited to what is necessary
- accurate and kept up to date
- retained only for as long as necessary
- processed securely and protected against unauthorised or unlawful processing, accidental loss, destruction or damage
Your Data Rights
Under the Regulation, you have the following rights:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights relating to automated decision making and profiling
Lawful, Fair and Transparent Data Processing
We will only process personal data where there is a lawful basis for doing so. This may include:
- Consent
- Performance of a contract
- Compliance with legal obligations
- Protection of vital interests
- Legitimate interests pursued by us or a third party, where these are not overridden by your rights and freedoms
Processed for Specified, Explicit and Legitimate Purposes
We only process personal data for the purposes outlined in this Privacy Policy. The purposes for which we process personal data will be explained at the point of collection or as soon as reasonably possible afterwards.
How Long We Keep Your Data
We will not keep personal data for longer than is necessary for the purposes for which it was collected and processed. When data is no longer required, we will take reasonable steps to securely erase or anonymise it.
Secure Processing
We take appropriate technical and organisational measures to ensure that personal data is kept secure and protected against unauthorised or unlawful processing and against accidental loss, destruction or damage.
Data Subject Access
You may request details of the personal data we hold about you at any time by making a subject access request (“SAR”).
We will normally respond within one month of receipt of the request, although this may be extended where requests are particularly complex or numerous.
We do not normally charge a fee for handling requests, although we reserve the right to charge a reasonable fee for repetitive, excessive or unfounded requests.
Contacting Us
If you have any questions about this Privacy Policy or the personal data we hold about you, please contact us using the details below:
Email: info@kidwellshouse.com
Telephone: 01432 270 313
Postal address: 5-13 Newtown Road, Hereford, HR4 9LH
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in law or our services. Any changes will be posted on this page and will take effect immediately upon publication.
We recommend checking this page regularly to remain informed of any updates.
Last updated: 27th May 2026